At Tanisha Jewellers, refunds are applicable only in case the product is received damaged or broken at the time of delivery.

If refund is approved by TANISHA JEWELLERS refunds amount will be processed and Credited to the original payment method within 7-10 business days.

To be eligible for a refund, a clear and uncut unboxing video is mandatory, starting from before opening the package and clearly showing the damaged product.
Customers must raise the refund request within 24 hours of delivery by emailing us with their Order ID, images of the damaged product, and the unboxing video. All refund requests are subject to verification and approval by our team. Once approved and the product is successfully returned, the refund will be processed to the original mode of payment within 7–10 working days.
Shipping charges are non-refundable, and any return shipping costs, if applicable, will be borne by the customer. Refunds will not be provided for reasons such as change of mind, personal preference, minor design or color variations, or for customized and made-to-order jewellery. 

If you have any further questions or require any assistance regarding refunds, please feel free to email us on [tanishajewellers10@gmail.com]and our team will make every effort to assist you.