At Tanisha Jewellers, every piece of jewellery is carefully inspected and securely packed before dispatch. However, we understand that issues may occur during transit.

We offer 2 days of return policy from the date of delivery.

Return Eligibility

• Returns will be applicable only under the following condition:
• The product is damaged or broken at the time of delivery.
• No return requests will be accepted for reasons such as change of mind, liking, color variation, or size expectations, as all products are antique and handcrafted.

Mandatory Unboxing Video

To be eligible for a return:

• A proper uncut unboxing video is mandatory
• The video must start before opening the package and clearly show:
• Outer packaging
• Inner packaging
• The damaged or broken product

Return requests without a proper video will not be accepted.

How to Raise a Return Request

• You must email us within 24 hours of delivery
• Email your return request to: [your official email here]
• Include:
  Order ID
  Clear images of the damaged product
  The unboxing video

Our team will review the request and respond within 2–3 working days.

Return Shipping Charges

Once the return is approved, the return shipping charges will be borne by the customer.
Original shipping charges are non-refundable